Customer Service Policy

The Gunite Shotcrete warehouse customer service policy is to provide the most exceptional experience for our customers.  We want nothing less than your complete satisfaction and we hope that you will become more than just a customer, but a loyal fan of GSW.  From our first communication with you about your needs to the delivery of your gunite and shotcrete parts and finally through your successful experience in the field on your projects, we hope it will be clear how much we are willing to go the extra mile for you.

 

That means that GSW aims to help make you a success in whatever way we can contribute, big or small. When you win, we win! That means we are going to give you and every customer a consistent positive interaction that is more than fair and built around providing better service and quality than you might expect. That means we are going to be available to talk to you about your needs and get you the answers quickly so that you can get to work doing what you do best.